XANDEM QUICK-START SETUP

Congratulations on the purchase of your new XANDEM HOME or PRO system! This page will guide you through the setup process.

For detailed technical information, please see our technical documentation.


SET UP YOUR GATEWAY

If possible, choose a location for your gateway that is central to the area you want to cover with your XANDEM system. This will allow it to "hear" the signals from the nodes. Place your gateway at least 4-5 feet away from your wifi router to limit interference.

Connect your XANDEM gateway to your router/internet connection using an Ethernet cable, then plug in the power cable.  IMPORTANT NOTE: Plug in the Ethernet cable in first, before you power-up the device.

Wait 1-2 minutes for the Gateway to boot up. The LED on the Gateway will go dim white, then turn off for about 5 seconds, then go bright light-blue when it is fully booted.

When you need to turn your Gateway off, avoid pulling the power abruptly. Instead, hold the power button on the front of the gateway firmly for 10 seconds.

SIREN SETUP

If you would like to use the siren features of your XANDEM system, plug any powered speaker into the audio jack on the back of your Gateway. You can use an inexpensive computer speaker, or you can connect it to a sophisticated audio/PA system.

PLUG THE NODES IN

Plug each of the nodes into wall outlets around your space. All nodes from your kit must be plugged in for the system to work at peak performance.

For best results, make sure that the nodes remain 1-4 feet off the floor. Avoid placing nodes behind large metal objects.

Make sure to take note of where you place each node. The number label is on the back of the node. 

If your area is an "L" shape, avoid placing nodes where the lines connecting two nodes will cross through the outside of the area.

ACTIVATE YOUR SYSTEM

  1. Go to https://cloud.xandem.com/#/activate.
  2. Enter your device/system ID as found on the back of the Gateway.
  3. Enter your unique activation code that was either emailed to you, or included with the info card in your XANDEM shipping box.
  4. Enter a nickname for your system.
  5. Choose whether to associate this system with an existing XANDEM account, or create a new one.

You can now access your system at any time via https://cloud.xandem.com! It might be helpful to create a bookmark on your phone and desktop for quick access. Don't worry, apps for Android and iOS will be coming in the future.

WATCH THE QUICK-START VIDEO

 
 

UPDATE YOUR SYSTEM

It's important that you update your system with the latest software version as soon as you can after activation. To do so, click on the update icon on the top right corner of the toolbar when you log in. It looks like this:

update_icon.png

DRAW YOUR MAP

Log in to your XANDEM account via https://cloud.xandem.com.

Choose "MAP LAYOUT" on the left sidebar menu, or click the link that says "SET UP YOUR MAP" on the default screen.

Draw your map by dragging your mouse to draw lines. Drag each of the nodes to the correct location, making sure to match the number of each node to the correct location.

TEST YOUR SYSTEM

Test your system by walking around and verifying that motion is detected and located correctly. If things don't appear to be working well, see the troubleshooting section below.

SET UP NOTIFICATIONS AND OTHER RULES

Click the "RULES" page in the sidebar menu to set up automated notifications. For example, if you want to receive an email on alarm, set up a rule like this:

CONDITIONS: SYSTEM ARMED [AND] MOTION DETECTED
ACTIONS: SEND EMAIL...

Be creative and create other useful rules that may be helpful to you. Look for a lot of added functionality on the rules engine in future updates!

HAVING AN ISSUE?

In the case of poor performance, please try the following.

Check the "Diagnostics" page in the user interface. If any nodes are "out," they are either not powered on, or they are too far from the Gateway and other nodes. If the network connectivity is consistently low (below 65%), try the following.

  1. Make sure the location of the nodes in your map match where you actually placed them (the node number labels are on the back of the nodes).
  2. Move your gateway away from your wireless router to avoid interference.
  3. Move your gateway closer to the nodes, preferably on the same floor.
  4. Raise the height of nodes that have poor connectivity.
  5. Shrink the size of the detection area by moving nodes closer together.
  6. Email us at info@xandem.com if you need help.